Change and Release Management Analyst

Effectively communicate Change and Release process vision, direction, scope, design and controls.
Communicate and provide training on process changes, enhancements, functionality changes and modifications to management, peers, and staff.
Responds to issues regarding coordination and approval of changes.
Provide advice on Change Management processes to others and consults on emergency and exception changes.
Provide appropriate governance oversight to ensure that the user community is adhering to standard methodology, processes and practices.
Define the organizational metrics and dashboards required to determine the state of Change and Release Management ensuring processes are operating successfully. Identify gaps and implement corrective process improvements.
Assess/manage risk associated with deploying changes to production environment.
Bachelor degree or equivalent.
Working knowledge of Change and Release Management industry best practices.
3 - 5 years of Change Management experience within a medium to large IT organization.
General knowledge of the Software Development Life cycle (SDLC) and its relationship to Change and Release Management.
Experience working within an ITIL framework; working knowledge of ITIL principles and best practices.

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