Change and Release Manager

Change & Release Manager
6 mo contract to hire
De Pere, WI
Bachelor degree or equivalent.
Working knowledge of Change and Release Management industry best practices.
3 - 5 years of Change Management experience within a medium to large IT organization. General knowledge of the Software Development Life cycle (SDLC) and its relationship to Change and Release Management.
Experience working within an ITIL framework; working knowledge of ITIL principles and best practices.
ITIL Foundation Certification.
ITIL Practitioner - Release and Control.
Experience managing medium to large Technology projects.
Experience using, administering ITSM tools, preferably Service Now.
Practical experience researching, designing, and implementing ITSM processes, specifically in areas of Change and Release Management.
Under guidance of Practice Manager as appropriate, develop/enhance technology methodology and standard practices, processes and tools and supporting collateral (e.g., templates, user guides, training).
Support the transformation from practice area process and tool introduction to internalization.
Lead the delivery of small improvements in practice, process and tool effectiveness. Participate in cross functional teams to identify opportunities to strengthen existing processes, practices and tools.
Conduct and actively manage qualitative and quantitative reviews of project performance and artifacts to ensure methodology, standards, and procedures are judiciously followed, business outcomes are defined, and practice products and services are meeting the needs of user community.
Report findings to key stakeholders.
Ensure that documentation for all methodology, practices, processes and tools is up-to-date.
Review existing and new documentation to ensure it adheres to all standards (e.g. usability and company standards as well as industry best practices).
Continuously seek methods to improve support collateral to increase ease of adoption and proficiency by the user community.
Seek and participate in opportunities to increase industry expertise in topics pertaining to practice area.
Provide consulting services within technology practice area of expertise to practitioner community.
Educate project execution practitioners on the benefits of practice area methodology, process and tool usage.
Provide practice area services by advising practitioners on best practices and the effective use of processes and tools within assigned technology practice area.
Undertake independent internal and cross-functional special projects as required in support of practice area and enterprise needs.
Maintain current on practice principals, processes tools and practice trends.
Change and Release Specific Responsibilities
Effectively communicate Change and Release process vision, direction, scope, design and controls.
Communicate and provide training on process changes, enhancements, functionality changes and modifications to management, peers, and staff.
Responds to issues regarding coordination and approval of changes.
Provide advice on Change Management processes to others and consults on emergency and exception changes.
Provide appropriate governance oversight to ensure that the user community is adhering to standard methodology, processes and practices.
Define the organizational metrics and dashboards required to determine the state of Change and Release Management ensuring processes are operating successfully. Identify gaps and implement corrective process improvements.
Assess/manage risk associated with deploying changes to production environment

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