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Helpdesk Analyst

Company Name:
Brooksource
Helpdesk Analyst
Brooksource is searching for an experienced Helpdesk Analyst to bring their knowledge and experience to join a fast growing helpdesk team. This person will be identifying, researching, and resolving technical problems on an efficient, timely basis. They will be responding to telephone calls, email and personnel requests for technical support via phone, email, or remotely logging into the employees computer (via VPN). We are looking for a self-motivated individual who has a passion for technology and customer service.

What we are looking for...
Demonstrated ability to provide technical phone and remote support to clients.
Strong organizational skills and the ability to perform multiple high priority tasks directly related to our clients or internal staff.
Strong leadership, interpersonal communication, problem resolution and conflict management skills.
Proficiency with Microsoft Word, Excel, Outlook, and basic knowledge of network environments.
Demonstrated ability to coordinate with peers, managers and director level executives.

What you will be doing...
This individual will assist employees with a variety of technical issues ranging from password resets, email issues, and many other technical computer problems via the telephone. The goal is for this individual to continue the efforts towards minimizing first call resolution time while continuing to provide premier customer service.

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